Unused yarn (or fibre) with original labels and receipt is returnable within 30 days of purchase for store credit or exchange.  Yarn (or fibre) must be returned in original condition (not wound) and from a non-smoking and pet-free environment.  Sale merchandise and special orders are not returnable.  All sales are final for needles, books & patterns (unless defective).

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.